Transparent, fair, and customer-focused refund procedures for all WorkForceSkilled services.
1. Training & Course Subscriptions
Our training programs are designed to provide maximum value. We offer a straightforward refund policy for online courses and subscriptions.
Eligible for Refund
- Within 5 working days of purchase
- Course not yet started or completed
- Technical issues preventing access
Non-Refundable
- After 5 working day period
- Course partially or fully completed
- Downloadable resources accessed
Subscription Cancellation
Subscriptions may be cancelled anytime after the initial 5-day period. Cancellation takes effect at the end of the current billing cycle. No refunds for prior payments.
2. Webinars & Events
48+ Hours Before Event
- Full refund of registration fee
- Cancel via dashboard or support
Within 48 Hours
- No refunds within 48 hours
- Transfer to a colleague with 24h notice when possible
If WorkForceSkilled cancels or reschedules an event, you will receive a full refund or credit within 3 business days.
3. Consulting Services
- No session conducted — full refund
- 48+ hours notice — no charge
- Within 48 hours — 50% fee applies
Cancellation requests must be submitted in writing. Emergency situations are reviewed case-by-case with documentation.
4. General Terms
- Refund processing time: 5–10 business days
- Refunds issued to original payment method
- Downloadable resources non-refundable once accessed
- Bulk purchases follow contract-specific terms
- International transactions may incur conversion fees
5. How to Request Refunds
Refund Request Process
- Contact support via support@workforceskilled.com
- Provide order number, reason, and documentation
- Review and processing within 5 business days
Required Information
- Full name and account email
- Order number / transaction ID
- Date of purchase
- Reason for request
- Screenshots or supporting documents
6. Exceptions
- Fraudulent activity or chargebacks
- Policy violations or misuse
- Service used after refund request
Exceptions may be reviewed individually with documentation.
7. Policy Amendments
- Email notification 30 days before changes
- Website banner announcements
- Updated date displayed on this page
- Previous versions available upon request
Continued use after updates constitutes acceptance.
8. Contact Information
- Support: support@workforceskilled.com
- Response within 24 business hours
- Business hours: Mon–Fri, 9AM–6PM (EST)
- Emergency support for active incidents
- Mailing Address: WorkForceSkilled Inc., 123 Learning Plaza, Suite 500, San Francisco, CA 94107, USA
Policy last updated: December 20, 2025 • WorkForceSkilled Inc.